Keep Your Info Current
While we warn you to be cautious of callers demanding payment or personal information, we still urge you to keep your phone number and email address current with TCEC.
Sometimes, TCEC schedules automated calls to notify members of planned outages or pending disconnection of their service. We might mail a deposit refund check to the mailing address on file. Your email is used to access your account online, subscribe to notifications and receive TCEC email updates.
New this year, we will conduct our member satisfaction survey via online means as well as via the phone. The survey helps TCEC identify ways to improve its service and programs for you, our members. If you’re contacted, please take a moment to tell us how we’re doing.
To ensure you receive the latest information regarding your service, be sure to provide TCEC with the best phone number and email address to reach you.
Published January 30, 2018