Rules and Regulations of Service

General Rules Applicable to Tariffs and Fees

Application of Tariffs

The tariffs of TCEC set out the conditions under which electric service is available.

Selection of Tariff

TCEC has designed its tariffs for each class of service. Movement between the tariffs is determined by the electrical requirements of the Member. If a Member changes the requirements or the purpose of the service, TCEC shall change the service to the appropriate tariff.

Residence and In-Home Business

Residences in which space is occasionally used for the conduct of business by a person residing therein shall be served under the standard residential tariff.

Irrigation Service

Irrigation tariffs apply when the Member uses the service of TCEC for purpose of lifting ground water to irrigate a tract of land to raise a crop.

The irrigation tariff does not apply to pumping water for residential, livestock, or commercial use.

Carbon Tax Adjustment

The tariffs of TCEC shall be subject to an increase or decrease in proportion to the amount of Carbon Tax and/or any taxes in lieu of a Carbon Tax TCEC may be required to pay.

Tax Adjustment

The tariffs of TCEC shall be subject to an increase or decrease in proportion to the amount of Gross Receipt Taxes and/or any other taxes (not including carbon taxes) TCEC may be required to pay.

Power Factor Adjustment

The Member agrees to maintain, as nearly as possible, a 100% power factor. When TCEC deems it necessary, the demand (kW) for billing purposes may be adjusted to correct for a power factor (leading or lagging) lower than 95%.

Such adjustments shall be made by increasing the total billing by 1% or fraction thereof for each one percent (1%) or fraction thereof by which the (leading or lagging) power factor is less than 95%.

TCEC shall recalculate the power factor adjustment when the Member has implemented measures to improve an inadequate power factor. TCEC may periodically check the power factor. For purposes of calculation, the adjustment shall be the power factor as measured by TCEC.

Harmonic Distortion

The Member agrees to maintain harmonic distortion at a level equal to or less than industry standards. TCEC shall use the appropriate IEEE Standard to determine the industry standard for harmonic distortion and the level at which the penalty begins to apply. The electric bill shall be adjusted to correct for harmonic distortion.

If harmonic distortion is found, the Member shall immediately comply with the appropriate IEEE Standard for harmonic distortion. Should the Member refuse to comply, TCEC shall terminate service until Member complies with the applicable IEEE standard.

Standby Service

Standby Service is available to any Member and shall be billed under the applicable industrial tariff provided that the tariff clearly recognizes the investment of TCEC and provides a tariff of return equivalent to that of the other tariffs

Definitions

The following terms, when used in these Rules and Regulations of Service shall, unless otherwise indicated, have the meanings given below:

ANSI – The American National Standards Institute is a private, non-profit organization (501©3) that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

Applicant — An individual, partnership, association, firm, public or private corporation, government agency, or public or private entity requesting electric service from TCEC.

Association- The act of a number of persons who unite or join together for some special purpose or business. The union of a company of persons for the transaction of designated affairs, or the attainment of some common object. An unincorporated society; a body of persons united and acting together without a charter, but upon the methods and forms used by incorporated bodies for the prosecution of some common enterprise.

Billing Month — An interval of approximately thirty days between successive meter reading dates.

Commission — May refer to Oklahoma Corporation Commission, Kansas State Corporation Commission, Public Utility Commission of Texas, Colorado Public Utilities Commission or New Mexico Public Regulation Commission, depending on location.

Complaint — An expression of dissatisfaction toward TCEC regarding billing, service procedure or employee conduct which requests or requires some remedial or corrective action by TCEC. Complaints may be made by the Member or other interested party. A complaint may be made orally or in writing.

Corporation – An artificial person or legal entity created by or under the authority of the laws of a state or nation, composed, in some rare instances, of a single person and his successors, being the incumbents of a particular office, but ordinarily consisting of an association of numerous individuals, who subsist as a body politic under a special denomination, which is regarded In law as having a personality and existence distinct from that of its several members, and which is, by the same authority, vested with the capacity of continuous succession, irrespective of changes in its membership, either in perpetuity or for a limited term of years, and of acting as a unit or single individual in matters relating to the common purpose of the association, within the scope of the powers and authorities conferred upon such bodies by law

Customer — Member or non-Member served by TCEC.

Delinquent — see Past Due

Electric Plant — Facilities and equipment owned and/or operated by TCEC, including but not limited to generating stations, substations, transformers, towers, poles, conductors, transportation equipment, conduits, meters, motors, real estate and buildings.

Electricity — Electric power and/or energy produced, transmitted, distributed, or provided by TCEC.

Electric Service — The maintenance by TCEC of an established voltage and frequency at the point of common coupling to the Member whether or not any electric power is actually used by the Member.

Extension — Any branch from or continuation of the existing transmission, distribution or service facilities of TCEC to the point of common coupling, including increases in capacity of existing facilities, or the changing of any line to meet the requirements of the Member to include all transformers, service connections, meters, etc.

Facility Extension Agreement — A written agreement or contract between TCEC and the Member to establish conditions of electric service.

Firm - Company that involves itself in the business of law. Lawyers that work together under a specific firm name, may only focus on certain kinds of law, deal with various general law cases. Litigation secretaries, data entry specialists, and case file managers are necessary members of such a firm.

General Service – Services which are not residences such as domestic water wells, livestock water wells, small agriculture, small businesses, etc.

Government Agency - A government body formed under the terms of a statute to ensure compliance with the act’s provisions.

Heat Index — A measurement of the air temperature in relation to the relative humidity used as an indicator of the perceived temperature.

Idle Service — When a service is inactive and no monthly charge has been billed for at least twenty-four (24) months, it shall be considered idle.

IEEE - A non-profit professional organization dedicated to the advancement of electricity-related technology. A leader in standard-making, it publishes the National Electrical Safety Code. IEEE was formerly used as an acronym for the Institute of Electrical and Electronics Engineers before becoming the group’s formal name during the 2000s because technical fields had transcended traditional definitions and boundaries (See National Electrical Safety Code).

Individual - As a noun, individual denotes a single person as distinguished from a group or class, and also, very commonly, a private or natural person as distinguished from a partnership, corporation, or association; but it is said that this restrictive signification is not necessarily inherent in the word, and that it may, in proper cases, include artificial persons.

As an adjective, individual means pertaining or belonging to, or characteristic of, one single person, either in opposition to a firm, association, or corporation, or considered in his relation thereto.

Installation of the Member — All wires, cut-outs, switches, appliances and apparatus of every kind and nature used in connection with or forming a part of any installation for utilizing electricity for any purpose ordinarily located on the Member's side of point of common coupling, whether such installation is owned outright by the Member or used by the Member under lease or otherwise.

Legal Holiday — Days declared to be legal holidays by the Chief Executive of the states of Oklahoma, Kansas, Colorado, New Mexico, and/or Texas and those days observed by TCEC.

Limited Liability Company – It combines corporation limited personal liability with partnership or sole proprietorship single taxation. Each shareholder files own separate tax return. Profits and tax benefits are split any way the stockholder and shareholder entities choose. LLC tax return is informational for the taxation authorities. Also refer to limited company.

Member/Customer — Referred to as the Member in these Rules and Regulations of Service. Any individual, partnership, association, firm, public, or private corporation, governmental agency, or public or private entity that has complied with the requirements for membership or elected to be a non-member.

Meter — Any metering equipment, including auxiliary devices, if any, constituting the complete installation required to measure the power and energy supplied to any the Member.

Mobile Home — A mobile living unit designed and equipped for year-round occupancy that has the wheels removed and is located at a permanent location.

Mobile Home Lot — A defined parcel of land, in a Mobile Home Park which is adequate, suitable and restricted to the location of a single Mobile Home. This parcel may be purchased, rented, or leased by owner of Mobile Home located thereon for occupancy of not less than thirty (30) days.

Mobile Home Park — A parcel or tract of land, which has been developed to provide at any time electric utility and other necessary services to permanent and semi-permanent Mobile Homes located in designated individual lots.

National Electrical Code (NEC) — The United States standard for safe installation of internal electrical wiring and equipment, part of the National Fire Code series published by the National Fire Protection Association. A publication title.

National Electrical Safety Code (NESC) — Developed by IEEE, it sets ground rules for worker safety during the installation, operation, and maintenance of electric and telecommunication lines and associated equipment. A publication title, italicize. Electric cooperatives that are federal Rural Utilities Service borrowers must comply with all sections of the code. (See IEEE.)

Notice — Unless otherwise specified, a written notification delivered personally or mailed by one party to the other at such other party's last known address. Address shall be defined as the physical address, P.O. Box, email address or phone for text message.

Partnership - A voluntary contract between two or more competent persons to place their money, effects, labor, and skill, or some or all of them, in lawful commerce or business, with the understanding that there shall be a proportional sharing of the profits and losses between them.

Past Due — Any amount that is considered late by TCEC.

Point of Common Coupling — The point of common coupling of electric service shall be the point at which the Member connects to the wires and/or apparatus of TCEC.

Premises — Any piece of land, real estate, facility, building, or other structure or portion thereof where electric service is available to the Member.

Tariff — Schedule of charges for electric service containing the tariff identification or code (alpha and/or numeric), class of service, applicability, territory, tariff, minimum charge, and conditions under which service is to be furnished as approved by the appropriate Commission and/or the Board of Trustees, as applicable.

Residence — Any residential dwelling mounted on a foundation containing complete kitchen facilities for each dwelling unit with normal occupancy on a permanent year-round basis. Not included in the term permanent Residence are motels, rooming houses, weekend cabins, trailer houses and mobile homes not on permanent foundations. However, trailer houses and Mobile Homes situated in Mobile Home Parks or on individual lots are considered permanent Residences.

Service Connection — Wires from TCEC's distribution system to the Member's service entrance.

Service Entrance — The terminal of the Member's wiring to which TCEC connects its electric service.

Subdivision — Any land, wherever located, whether improved or unimproved, contiguous or not, which is divided into lots or proposed to be divided for the purpose of disposition pursuant to a common promotional scheme or plan of advertising for disposition.

Temporary Service — Service to loads such as well drilling loads, construction power loads, carnivals, street decorations for celebrations and to other similar loads of short duration. Any service of less than 12 months shall be considered temporary service.

General Clauses

Continuity of Service

TCEC shall use reasonable diligence to supply continuous electric service. TCEC does not guarantee the supply of electric service against irregularities or interruptions. In no event shall TCEC be liable for damages from irregularities or interruptions of service caused by, but not limited to, failure of facilities, breakdown or injury to equipment, extraordinary repairs, an act of God, public enemy, accidents, labor disturbance, strikes, sabotage, legal process, federal, state, county or municipal interference, restraint by public authority, any emergency, or cause beyond the control of TCEC.

Liability of TCEC

TCEC shall not be considered in default and shall not be liable due to any failure to perform any obligation if prevented from fulfilling such obligation by reason of any delivery delay, breakdown, failure or damage to facilities, an electric disturbance originating on or transmitted through electrical systems with which the system of TCEC is interconnected, act of God, public enemy, strike, terrorism or other labor disturbance involving TCEC or the Member, civil, military, or governmental authority, or any cause beyond the control of TCEC.

Exclusive Service

The Rules and Regulations of Service including the tariffs and fees are based on exclusive use of the service of TCEC and, except in cases where the Member has a contract with TCEC for auxiliary or supplementary service, no electric service from another source shall be used by the Member on the same installation in conjunction with the service of TCEC either by means of a throw-over (break-then-make double-throw) switch or any other connection. Auxiliary or supplementary service provided by TCEC is not to be connected or operated in parallel with a private generating plant unless so provided by written interconnection contract with TCEC.

Auxiliary or supplementary service is that electric service supplied by TCEC which is used to supplement electric service obtained by the Member from another source, or which is available in the event of failure of the electric service which the Member normally obtains from another source, or which in effect serves to relieve, sustain or reinforce the effective operation of the private generating plant or other source of the Member of non-Cooperative electric service unless provided in written contract.

Resale Prohibited

The Member shall not sell electricity purchased from TCEC to any other agency, company, corporation, entity, or person, unless the contract under which the Member is served specifically provides for resale. TCEC shall fully report such resale to the proper entities.

Extensions across Public Space

The Member shall not, except with the written consent of TCEC and the public entity, extend or connect his/her/its installation to lines across or under a street, alley, land, court or avenue or other public or private space in order to obtain service for adjacent property through one meter. Such consent may be given when such adjacent properties are operated as one integral unit under the same name and for carrying on parts of the same business.

Modification of Rules and Regulations of Service

No agent, representative, or employee of TCEC shall have authority to modify the Rules and Regulations as stated herein. Subject to the approval of the Board of Trustees, TCEC shall have the right to amend or add to these Rules and Regulations of Service as it deems necessary from time to time.

Member Contribution to Construction

General

TCEC shall make extensions to its facilities upon the request of the Member once the following criteria are met:

  • TCEC will prepare an estimate of the extension using the most recent average costs of time, labor, materials and overhead by the cooperative.
  • 100% of the estimated capital investment necessary to provide the extension of facilities has been paid and received by TCEC.
  • These payments will be considered Member’s Contribution to Construction and are non-refundable, unless the construction is completed and the actual costs incurred to complete the job is less than the original payment received for the work.
  • In this event, the cooperative shall refund the member the difference between the estimated costs paid by the Member and the actual cost associated with the extension.
  • It is always the goal of the cooperative to only recover cost for the extensions and no margin or profit shall be collected.
    • In the event that a particular Member request requires specialty equipment, equipment with abnormally long ‘lead” times and/or unusual circumstances the Member Contribution to Construction can be allowed to be split into thirds with the approval of the CEO of TCEC.

Exception, Residential Service

TCEC shall deduct up to $3,000 from the cost of extending facilities for a new Residential Service when the following conditions are met:

  • The Residence must be a single dwelling and not combined with or attached to other residential units (i.e. apartments, duplex, condominiums, developments, etc.);
  • The property qualifies under the definition of a Residence found in this document.

Exception, General Service

TCEC shall deduct up to $1,500 from the cost of extending facilities for a new General service when the following conditions are met:

  • The facility qualifies under the definition of General Service found in this document.

Public Street / Outdoor Lighting Facilities

TCEC shall provide the pole, the light fixture and the setting of the pole. The Member shall be responsible from the point at which the Member’s licensed electrician connects to the wires and/or pole.

  • The Member’s responsibility includes, but is not limited to the following:
    •  All concrete work;
    • Trenching and boring;
    • Wire and conduit;
    • Connections by licensed electrician.
  • Exception to Member’s responsibility
    • Any incorporated city or town, i.e. Boise City, Keyes, or Hardesty, that has not requested 100 percent contribution to construction from TCEC prior to January of 2019 will be allowed one lighting project. The exception is limited to public street lighting, it does not include parks.

Underground Facilities

TCEC shall provide underground facilities to serve any type of installation if:

  • Deemed feasible solely at the discretion of TCEC; and
  • The Member has paid, in advance, the necessary capital requirements in excess of the Cooperative’s contribution.
  • When estimating the cost of Member Contribution to Construction TCEC shall assume all work must be excavated (i.e. bored) for cost purposes. In the event of over estimation, the Member shall be refunded the difference once the job is complete and consuming energy.

Ownership of Facilities

TCEC shall retain ownership of all facilities installed by TCEC without regard to any capital contribution or other financial commitment made by a Member. All facilities constructed or installed by TCEC are the property of TCEC.

Relocation of Facilities

TCEC shall relocate its facilities on the premises of the Member at Member’s request if the Member has:

  • Provided a satisfactory easement for the facilities; and
  • Paid the estimate of all costs for the removal of the old facilities plus all costs for the construction of the new facilities.

Where the relocation benefits TCEC, the costs to the Member shall be adjusted accordingly.

If TCEC determines it is necessary to move its facilities because the Member fails or refuses to allow TCEC access to facilities, the Member shall pay the capital investment necessary for the relocation.

Upgrade of Facilities

If the Member or TCEC determines an upgrade of facilities is necessary, the Member shall pay 100% of the capital investment necessary for the upgrade.

Downgrade of Facilities

If the Member or TCEC determines a downgrade of facilities is necessary, the Member shall pay 100% of the capital investment necessary for the downgrade.

Capital Investment

Capital investment of TCEC shall include all materials, labor, overhead, and other capital outlays necessary to complete the job.

Temporary Extensions

Temporary is defined as any facility with a normal life expectancy of less than one year. If the Member pays 100% of the estimated cost of construction and 100% of the estimated cost of removal value to TCEC, TCEC shall construct an extension of its electrical system to serve a temporary installation.

Cooperative’s Service Obligations

Availability of Service

Service shall be supplied only at such Point of Common Coupling located adjacent to facilities of TCEC which, in TCEC’s opinion, are adequate and suitable as to capacity and voltage for the desired service. If TCEC facilities are not adequate, Member shall be required to make a Member Contribution to Construction.

Character of Service

Electric service shall be provided at 60 hertz alternating current. Voltage supplied and the choice of singlephase or three-phase service shall be at the sole discretion of TCEC.

One Meter per Service

TCEC shall normally provide service to a service location under one tariff and for only one standard type of service. The Member shall arrange his/her/its wiring so that TCEC can measure usage with one meter. Where the Member requires more than one type of service or his/her/its wiring is arranged in a manner that TCEC cannot measure usage with one meter, the service as measured by each meter shall be billed separately. Multiple meters shall not be combined for a single bill.

The single bill referred to above is not an invoice where several accounts are grouped together for the convenience of the Member.

Point of Common Coupling

The Point of Common Coupling (PCC) of electric service shall be the point at which the Member connects to the wires and/or apparatus of TCEC.

Single phase installations:

  • Single phase 100amp to 225amp overhead secondary service on a pole where the PCC is at the bottom of the TCEC provided breaker.
  • Single phase 100amp to 225amp overhead secondary service on a structure where the PCC is at the Member’s weather head conductors.
  • Single phase 100amp to 225amp underground secondary service on a structure where the PCC is at the bottom of the TCEC provided breaker.
  • Single phase 320amp meter overhead or underground on a pole or structure from an overhead transformer where the PCC is at the Members weather head conductors.
  • Single phase secondary service from a pad mounted transformer (PMT) no current transformers (CT) required where the PCC is at the bottom of the breaker of the TCEC provided meter pedestal.
  • Single phase secondary service from a PMT CT’s required where the PCC is at the spades of the PMT.

Three-phase installations:

  • Three phase secondary service on a pole no CT’s required where the PCC is at the load side of the meter.
  • Three phase secondary service on a structure no CT’s required where the PCC is at the Members weather head conductors.
  • Three phase secondary service on a pole or structure overhead or underground with CT’s required where the PCC is at the load side of the CT meters.
  • Three phase secondary service 320amp meter overhead or underground on a structure from an overhead transformer where the PCC is at the Members weather head conductors.
  • Three phase secondary service from a PMT where the PCC is at the spades of the PMT.

Primary Metered installations:

  • Primary metered service from an overhead installation where the PCC is at the load side of the TCEC provided disconnects.
  • Primary metered service from an underground installation where the PCC is at the load side of the TCEC provided primary meter cabinet.

Before the electrical installation work of the Member commences, an authorized employee of TCEC shall determine the physical location of the PCC i.e. structure, pole or pedestal etc., a TCEC service installation drawing will be provided.

Meter Base

TCEC may elect (at its sole discretion) to install the meter base on the exterior of a structure. TCEC shall determine the point of common coupling for attachment to the service entrance wires of the Member. The meter base shall be supplied by and remain the property of TCEC. Meter equipment attached to the building shall be in accordance with the procedures for the installation of meter loops, and related appurtenances as established by TCEC. All service entrance wires and appurtenances beyond this point of common coupling shall be supplied and maintained by the Member.

The electrical size (ampacity rating) of the meter base shall be based on the load of the Member and shall comply with the most recent edition of the National Electric Safety Code.

Meter Loop Size

The meter loop, except when mounted on a structure, shall be supplied and maintained by TCEC.

For those meter loops mounted on a structure, TCEC shall only supply the meter base.

The electrical size (ampacity rating) of the meter loop shall be based on the load of the Member and shall comply with the most recent edition of the National Electric Safety Code.

Service Disconnect

For all 120/240 volt, single-phase meter installations on a pole or pedestal, TCEC shall provide and be responsible for a disconnect device from a minimum of 100 amperes up to a maximum of 225 amperes below the meter base. For all other voltages, higher or lower amperages and all three-phase services, the Member shall be responsible for providing a disconnect device that complies with the National Electric Code and/or the National Electric Safety Code.

Adequate Clearance for Service

If a service connection cannot be made with adequate clearance, such connection will not be made until adequate clearance is obtained.

If a service connection cannot be maintained with adequate clearance, TCEC will give notice to Member to clear the obstruction or establish proper clearance in those areas of Member’s responsibility.

TCEC will take steps to remedy the lack of clearance or remove an obstruction in its areas of responsibility. The Member will provide easements and access to TCEC to trim or remove trees, vegetation, and/or other obstruction on Member’s property that is within the area of responsibility of TCEC.

If TCEC deems the lack of clearance or the presence of an obstruction an immediate danger, service in such area of concern will be terminated until proper clearance is established and/or the obstruction is removed.

Energizing of Facilities - Cooperative Only

Only authorized employees or agents of TCEC shall be permitted to energize the facilities of TCEC. Violation of this provision of the Rules and Regulations of Service shall be cause for immediate disconnection of the service of the Member.

Exception

The Member may operate the low voltage breaker located below the meter.

Delivery of Electric Service

The obligation and responsibility of TCEC to supply electric service shall be completed and fulfilled by supplying such electric service at the point of common coupling. The responsibility of TCEC for the quality of service and operation of its facilities ends at the point of common coupling.

TCEC shall not be liable for any loss, damage, or injury caused by leakage, escape, or loss of electric energy after it has passed the point of common coupling. TCEC shall not be liable for any loss, damage, or injury caused by any defects in the wiring, appliances, or equipment of the Member.

TCEC shall install, and maintain:

  • 1 connection from TCEC’s facilities to the point of common coupling; and
  • 1 meter to measure electric usage to the Member for each class of service unless approved by TCEC and authorized by the most recent edition of the National Electric Code.

TCEC shall not be obligated to supply electric service for a portion of the electrical requirements of the Member.

Primary Metered Service

Overview

This section outlines the general requirements and procedures for TCEC to provide primary metered services to members.

A primary metered Member service is defined as an account that is metered at TCEC’s distribution voltage, also known as primary voltage (4160/2400 volts, 12,470/7,200 volts, 25,000/14,400 volts, or 34,500/19,900 volts) grounded‐wye primary distribution system, whichever is applicable for the location, and meets all applicable power quality requirements. TCEC may install primary metering for Members with a service capacity requirement of 1 MW or greater in accordance with the following requirements:

General TCEC and Member Requirements

  • TCEC shall install, own, operate and maintain all electric distribution facilities on the source (or line) side of the primary meter.
  • The Member shall be responsible for the incremental cost of the primary metering equipment in excess of the standard secondary metering equipment as determined by the cooperative. The incremental cost shall be paid by the Member as a non-refundable contribution.
  • TCEC personnel shall not perform work on Member facilities.
  • The Member shall install, own or lease, operate and maintain all electric distribution facilities downstream (Member Side) of the primary meter. Ownership includes the responsibilities of design, permitting, procurement, installation, future replacement, and ongoing maintenance. The Member will be responsible for hiring, or contracting with, qualified electrical line personnel and/or electricians to install, operate and maintain their equipment.
  • The Member may be responsible for costs associated as Member’s Contribution to Construction with construction power or line extension costs upstream of the primary meter, if needed.
  • The location of the primary metering equipment and all associated distribution equipment required for establishing a primary metered service shall be coordinated with TCEC.

Design Standards

The Member’s electric distribution system must be designed to prohibit 'feedback' into the TCEC electrical system. Any operation of the Member's primary system must be coordinated with TCEC Dispatch Center.

Operational Procedures

Terminations

The Member will be responsible for terminating their primary voltage conductors on the load‐side of the primary metering cabinet (required only for pad‐mounted primary meter enclosures). The primary metering cabinet shall contain a current transformer and two bushings per phase (one for TCEC and one for the Member to terminate their respective conductors). The lugs on the termination should be NEMA tariffd. This work must be performed by a licensed electrical contractor.

Member‐owned Generation

TCEC requires the use of an open‐transition (non‐paralleled operation) design, if the Member elects to install generating facilities for standby or back‐up purposes. An Interconnection Agreement between the Member and TCEC is required, if the Member and TCEC elects a closed‐transition (grid‐tied or paralleled operation) system. This agreement must be executed before parallel operation of the generating facilities can commence.

Energizing Equipment

Before energizing the primary metered service, the following shall be required:

  • Establish an account, the Member shall contact TCEC.
  • Provide TCEC with adequate time to order and receive any material necessary for the service, perform any construction needed for the service and obtain any right-of-way requirements that may be needed.

Property of TCEC

All facilities installed by TCEC on the premises of the Member shall be and remain the exclusive property of TCEC. All of TCEC’s equipment and facilities located on the premises of the Member shall be operated and maintained by and at the expense of TCEC. Facilities may be replaced by TCEC at any time. Facilities may be removed by TCEC upon disconnection of electric service.

Curtailment, Interruption or Suspension of Service

TCEC shall have the right to curtail (including voltage reduction), interrupt, or suspend electric service to the Member as may be necessary. Curtailment can occur for the inspection, maintenance, alteration, change, replacement and/or repair of electric facilities; for the preservation or restoration of its system operations or of operations on the part of the interconnected electric systems; or as directed by any federal, state, local authority or independent agency created and approved to carry out such actions.

In all cases of curtailment, irregularity, interruption, or suspension of service, TCEC shall make every reasonable effort to restore service as soon as possible.

TCEC shall not be considered in default nor shall it otherwise be liable for any damage when occasioned by any curtailment, irregularity, interruption, or suspension of electric service. The Member shall not be relieved from charges because of curtailment, irregularity, interruption, or suspension of electric service.

Operating Tolerances and Available Voltages

TCEC will endeavor to maintain voltages within the operating tolerances as established in ANSI C84.1- 2006.

TCEC provides service with the following characteristics:

  • Single-phase, 3-wire, 120/240 volts.
  • Single-phase, 3-wire, 240/480 volts.
  • Three-phase, 4-wire, 120/208 volts “Wye”.
  • Three-phase, 4-wire, 277/480 volts “Wye”.
  • Distribution voltages.
  • Transmission voltages (with agreement from the transmission owner).

TCEC does not provide new secondary Delta transformer connections unless required by existing voltage. The Delta Transformer connections existing at the time of adoption of this change are grandfathered. If a grandfathered delta transformer service is disconnected, or modified by the member in anyway, the Delta connection will be converted to a Wye connection.

Member Protective Control Equipment

The Member should install and maintain the devices necessary to adequately protect the equipment of the Member during periods of abnormal service conditions or the failure of part or all of the service supply. Reverse phase relays, loss of phase relays, circuit breakers, or similar devices, are required for all multiphase services to protect the installation in case of phase reversal or loss of phase.

Intermittent Power Loads

Because of their intermittent or disturbing influence to the service of other Members, hoists, elevators, furnaces, welding machines, variable speed motors, X-ray machines and other equipment may be served separately.

TCEC reserves the right to have the Member install, at the Member’s expense, a fly-wheel motor generator, or other suitable equipment to reasonably limit such fluctuations.

Member’s Service Obligations

Member Provided Access

Authorized agents of TCEC shall have access to premises of the Member at all reasonable hours for the purpose of removing, or replacing the property of TCEC, reading meters and all other purposes incidental to the supplying of electric service.

Use of Service

Service shall be supplied directly to the Member through the meter. Such service is to only be used by the Member for the purposes specified and in accordance with the provisions of these Rules and Regulations of Service.

Use by the Member Only

Service shall be for use by the Member only. Under no circumstances may the Member install meters for the purpose of reselling or otherwise disposing of service supplied the Member to lessees, tenants or others.

In no case may the Member, except with written consent of TCEC extend or connect his/her/its installation across or under a street, alley, lane, court, avenue, boulevard, or other public or private space in order to obtain service for adjacent property through one meter even though such adjacent property is owned by the Member. Such consent may be given when such adjacent properties are operated as one integral unit under the same name and for carrying on parts of the same business.

Right-of-Way

Without reimbursement by TCEC, the Member shall provide permits, certificates and/or rights-of-way satisfactory to it granting access across the property owned or controlled by the Member for the overhead or underground lines or extensions of TCEC thereof necessary or incidental to the supplying of service to the Member.

TCEC shall use reasonable diligence in protecting the property owner when providing or maintaining overhead or underground service connections.

TCEC shall have the right to clear its service connection of any interfering tree, shrub, or other obstruction. Upon objection, TCEC may relocate the service connection to meet its requirements. The full cost of relocation shall be borne by the Member or property owner.

Service Limits

Service shall be available for power requirements of motors with individual capacities of up to 10 horsepower or no more than 8 kilo-Watts (kW). Services with requirements larger than 10 horsepower or eight (8) kW, may be served on a case by case basis. Consideration shall include established standards for voltage distortion and flicker as established in the most recent version of the Institute of Electrical and Electronics Engineers (“IEEE”) Standards 519 and 1453.1 or its replacement.

When three-phase service is provided, the Member shall arrange wiring so that all single-phase and threephase service of the same voltages can be taken through one meter. The Member shall make reasonable efforts to maintain a balanced load on all phases. TCEC shall enforce balancing of load between phases should a problem occur that affects system reliability and/or quality.

Damage to TCEC Property

The Member shall be responsible for all damage to or loss of the property of TCEC unless occasioned by causes beyond the control of the Member.

Change of Premises

When the Member plans to move from one location to another, the Member shall notify TCEC of the move prior to moving from the premises at which service is being received. The Member shall be responsible for all service supplied to the original premises until such notice is received and TCEC has at least 3 working days to discontinue service.

The Member may be required to make a security deposit.

Member Changes to Service Requirements

The Member shall notify TCEC of any change in power requirements to allow TCEC to determine if a modification to the electrical service is required.

Wiring of the Member

All electric wiring and equipment installed beyond the point of common coupling shall be at the expense of the Member and shall be installed and maintained to meet or exceed the requirements of the most recent edition of the National Electrical Code and any applicable governmental agency. TCEC reserves the right to refuse to connect to any wiring or apparatus that does not meet these requirements.

TCEC shall not be responsible for any loss, injury, or damage which may result from defects in electrical wiring or equipment on the premises of the Member.

TCEC shall refuse to energize an electrical service when TCEC has cause to believe that electrical installation on the premises of the Member is unsafe.

Unauthorized Communication Devices

Member-owned communication devices shall not be connected directly or indirectly by inductive coupling, to a meter, service entrance, secondary, or other Cooperative-owned facility.

Devices connected to the facilities of the Member which transmit signals beyond secondary distribution lines of TCEC are prohibited. Under no circumstances shall the distribution lines of TCEC be used for transmitting signals from Member-owned devices. If an unauthorized device is being used, TCEC may immediately discontinue service until the use of such unauthorized device is discontinued.

TCEC shall not be liable for damage or interference caused by the Member-owned communication devices.

Standby Generator

Installation of a Standby Generator shall comply with the provisions of the most recent edition of the National Electric Code and shall include a properly sized break-then-make double-throw disconnect switch. The break-then-make double-throw disconnect switch shall be installed below all devices provided by TCEC. The standby generation of the Member shall not operate in parallel with TCEC.

The Member shall inform TCEC of the installation of standby generation.

Temporary Disconnects

A meter that is connected 12 months or less from the termination of service at the same location by the same Member shall be subject to a Temporary Disconnect Charge.

Idle Services

When a service is inactive and no monthly charge has been billed for at least 24 months, it shall be considered idle. At its discretion, TCEC will contact the most recent account holder and/or property owner to determine whether the service should be retired or kept in place.

If the service is deemed no longer necessary, TCEC may remove the equipment and retire the service. If a member later chooses to install service at the same location where service was retired, the applicable contribution to construction amount shall be billed.

If the service is kept in place, the account shall be made active and the applicable monthly minimum charge shall be billed.

Metering

Installation

TCEC shall own, install, and maintain all metering equipment, this includes the meter base regardless of location, at its expense. The Member shall, without expense to TCEC, provide and maintain a location satisfactory to TCEC for installation of metering. Inclusion or exclusion of metering equipment in the pricing of Member Contribution to Construction does not change ownership of equipment.

Evidence of Consumption

The registration by the meter shall be accepted and received at all times and places as prima facie evidence of the amount of electrical power (energy and capacity) taken by the Member.

Separate Metering

TCEC’s tariffs provide for separate metering of different classes of service. The wiring of the Member shall be arranged so that each class of service can be metered separately. Not more than one set of service wires shall be run to a single building or premise for each class of service.

Multi-Residences Served by a Single Meter

TCEC shall not provide a new connection for electric service to 2 or more Residences through a single meter. Separate meters for each Residence shall be installed.

When two or more Residences are currently being served by one meter, the applicable miscellaneous charge (Multi-Residences served by a Single Meter Fee) shall apply.

Exception

Where a landlord is providing the electric service as part of the rental on an apartment(s), individual meters are not required. The Multi-Residences served by a Single Meter Fee shall apply.

Meter Accuracy and Testing

TCEC shall own test equipment necessary for the testing of meters.

Reference standards shall be submitted at least once each year to an approved laboratory for the purpose of testing, certification, and adjustment, if necessary.

A certification of calibration card shall accompany each standard at all times.

Accuracy Requirements for Watt-Hour Meters

No meter that is known to be inaccurate shall be placed or remain in service. All tolerances are to be interpreted as the maximum permissible variance from conditions of zero error. No meter shall be adjusted to be in error.

Accuracy Limits

Because TCEC uses solid state meters, the issues that exist with electro-mechanical meters (i.e., meter creep, test accuracies, etc.) no longer occur. Should any electro-mechanical meters be used, TCEC will follow the guidelines for accuracy limits as established by the Oklahoma Corporation Commission.

Schedule for Testing of Meters

Because TCEC uses solid state meters, there is no scheduled interval for testing such meters. Solid state meters are programmed to perform a self-diagnosis and testing program at regular intervals.

If TCEC uses any electro-mechanical meters (self-contained or instrument), guidelines for testing as established by the Oklahoma Corporation Commission will be followed.

Meter Test Requested by the Member

Upon request from a Member, TCEC shall test the Member's meter to determine accuracy as soon as practical, excluding Saturdays, Sundays and holidays.

First meter test shall be free. All other meter tests within five (5) years following the initial test shall result in a $500 test fee which shall be required in advance. The fee shall be refunded if the meter is found to have an average error of 2% or more.

The Member may be present when TCEC conducts the test on the meter. The Member may have an expert or other representative present at the test. The test shall be conducted at a time selected by TCEC and agreed to by the Member.

Non-Standard Meter Rider – Optional (NSMR)

This is applicable to Members who request the Cooperative to install a non-standard non-communicating meter instead of the Cooperative’s standard communicating meter and take service under a tariff schedule for which all information necessary to administer the tariff is available from a non-standard meter. An advanced meter opt-out agreement is required for use of this rider.

In addition to all charges and provisions of the tariff schedule otherwise applicable to the Member, the following shall apply to the Member.

NSMR Enrollment Fee:$150.00 (this is a one-time charge)
NSMR Monthly Fee:$60.00 (this is in addition to all other applicable monthly charges)

The first billing, following installation of the non-standard meter shall include the NSMR Enrollment Fee plus the NSMR Monthly Fee.

The Cooperative shall have the right of access to the Member’s premises for meter reading and for any purpose normally connected to providing electric service. Denial of access will result in termination of the Member’s participation in this rider and the Cooperative will install its standard communicating meter.

If the Member requests NSMR for multiple meters, the NSMR fees are applicable to each meter.

In the event a replacement non-standard meter is not available for a non-standard meter requiring service, the Cooperative may temporarily install a standard communicating meter in order to maintain service to the premise and the NSMR charges shall continue to apply.

Non-Payment of Amounts Owed

Due Date

Bill is due on the date of billing.

Penalty for Late Payment

A penalty (see description of penalty in the applicable tariff) shall be added to the monthly bill if not paid within 20 days from the date of billing. The date of billing shall appear on the bill and other notices.

Payment Arrangements

If a member is unable to pay in full, payment arrangements can be made by telephone, via website or in person to avoid disconnection. Arrangements will not be extended past the next monthly bill’s due date. If a member fails to honor an arrangement, service will be terminated until arrangement amount and all associated fees are paid in full and will not be allowed to make arrangements for six (6) months. No exceptions are permitted without approval by an appropriate member of management.

Exceptions

Accounts on Levelized Monthly Payment (LMP), AutoPay, or Pay As You Go plans are not eligible for Payment Arrangements.

False Information by the Member

False information given to TCEC by a Member to qualify for a Payment Arrangement shall be grounds for immediate disconnection of service. Service can be restored once the Member meets the requirements described in Reconnection Following Termination.

Life-Threatening Situation

If the Member notifies TCEC that disconnection of service shall give rise to a life-threatening situation to a resident of the premises, TCEC shall suspend disconnection of service or reconnect a disconnected service to allow the Member to make arrangements for and make payment of a past due account. The Member shall confirm the life-threatening situation by presenting a written certificate on the form prescribed by TCEC within 72 hours of the original notification to TCEC.

A life-threatening situation certificate is only effective for 30 days.

The life-threatening situation certificate may be renewed 1 time for an additional 30 days if the Member provides, at the Member’s expense, verification by medical personnel licensed by the state and/or county (medical doctors, doctors of osteopathy, and county medical directors) of the life-threatening situation on the form prescribed by TCEC.

The life-threatening situation certificate shall identify the medical emergency, specify the effect of disconnection of service, and specify the time period during which disconnection of service shall give rise to a life-threatening situation.

Continuation or reconnection of service shall not in any way relieve the Member of liability incurred for services. Failure to make payment in accordance with arrangements made shall result in disconnection of service.

The life-threatening certificate does not give the Member priority during an outage. The Member should make arrangement for such events.

False information given to TCEC by a Member in order to utilize the life-threatening situation plan shall be grounds for immediate disconnection of service.

Disconnection of Service

TCEC may disconnect service for non-payment of bill 25 days from the date of billing.

If service is discontinued because of non-payment or for a violation of these Rules and Regulations of Service, the Member shall pay the full amount due plus all applicable fees prior to restoration of service. TCEC shall restore service within a reasonable time during normal working hours. If Member desires to be reconnected after normal working hours a Trip Charge may be applied.

TCEC may refuse to accept a check or other negotiable instrument as payment from a Member who has a history of having checks or other negotiable instrument returned for non-payment. A fee shall be added for any returned check or other negotiable instrument.

TCEC reserves the right to refuse service at any location until all past due bills and all applicable fees owed by the Member are paid in full.

TCEC may disconnect service for any of the following reasons:

  • Upon request of the Member. The Member shall give a minimum of 3 working days’ notice of intent to terminate service. Holidays observed by TCEC, Saturdays and Sundays are not considered working days. The Member shall be responsible for all charges and fees for service through and including the date of termination.
  • Non-payment of all or any portion of bills for electric service.
  • Failure to comply with a Payment Arrangement.
  • Failure to pay a security deposit when required.
  • Failure to provide the information necessary to complete the Service Application.
  • Misrepresentation of identity, facts, use of an alias, trade name, business name, relative’s name or another person’s name or any other device to obtain service or escape payment of an obligation to TCEC. If TCEC suspects that a suspended Member, with an outstanding balance is living at a Residence served by TCEC, TCEC will ask the Member named on the residential account to sign an affidavit stating that the suspended Member is not and will not be living at the Residence.
  • Unauthorized use of electricity.
  • TCEC has reason to believe that continued service shall create a condition that is dangerous to persons or property as defined by the most current version of the National Electric Code.
  • The Member refuses to grant TCEC’s employee or agent access for the purpose of installation, maintenance, replacement, or reading of TCEC’s equipment at a reasonable time, or maintaining an obstruction that denies TCEC access.
  • Maintaining a condition on the Member’s premises that has a potential adverse effect on service to other Members of TCEC. The Member shall be notified of such condition and given a reasonable opportunity to correct the adverse effect.
  • Abandonment of the premises served.
  • Willfully or neglectfully causing injury or threatening to cause injury to an employee of TCEC, the family of an employee of TCEC, an agent of TCEC, or the property of TCEC for the purpose of preventing TCEC employees or agents from engaging in activities authorized by law, these Rules and Regulations of Service and/or in retaliation for such activities.
  • Violation of any part of these Rules and Regulations of Service.

Reconnection Following Termination

When a disconnection of service has occurred, TCEC shall reconnect service to the Member within 24 hours, subject to an intervening act of God, after:

  • Payment in full of the past due amount and all applicable fees (including security deposit, if applicable); or
  • Agreement to a Payment Arrangement; or
  • Filing of a life-threatening situation certificate; or
  • Guarantee of payment from a federal, state, or local social service agency that payment shall be made directly to TCEC.

Reconnection or continuance of service does not, in any way, relieve the Member of the liability incurred for prior service.

Manual reconnection outside regular working hours may bear a Trip Charge. Regular working hours are between 8:00 am to 5:00 pm Monday through Friday except holidays observed by TCEC.

Weather Rule

TCEC shall not terminate service to a Member’s account if:

  • Summer - The forecast heat index is 95° F or above on the day of termination.
  • Winter - The forecast low temperature is 35° F or below on the day of termination.

Determination of Moratorium

TCEC shall use “The Weather Channel’s” forecast from each of the 4 county seats (listed below) to determine when TCEC shall suspend termination of service. If it is determined a moratorium is in effect for in any of the listed counties, TCEC shall suspend termination of service for the service territory.

Those county seats are:

  • Beaver, Beaver County, Oklahoma
  • Boise City, Cimarron County, Oklahoma
  • Elkhart, Morton County, Kansas
  • Guymon, Texas County, Oklahoma
Payment Methods

Payment by Mail

The Member paying by mail shall place payment in a clearly addressed envelope and shall post such payment to cause it to arrive at TCEC on or before the past due date.

TCEC’s mailing address is:

TCEC
PO Box 880
Hooker, Oklahoma 73945-0880

AutoPay (recurring)

The Member may request TCEC to establish a recurring financial transaction (i.e., ACH, e-check, credit card, debit card, draft, etc.) with U.S. financial institution where the Member has an account for payment of services. The decision to accept a recurring financial transaction shall be solely at the discretion of TCEC.

Eligibility

Any Member is eligible for the AutoPay program provided the Member has:

  • Signed up through SmartHub; and
  • Selected an acceptable means of payment as determined by TCEC (i.e., checking accounts, saving accounts, money market accounts, credit cards, debit cards, ACH, etc.).

Payment arrangements are not available to Members using the AutoPay program.

Removal from AutoPay

The Member shall be removed from the AutoPay program:

  • If the Member requests termination;
  • If TCEC receives two (2) insufficient funds notices within 12 months;
  • If the final bill is issued on an account; or
  • If disconnected as a result of a past due amount on an account with an AutoPay plan.

The unpaid balance (referred to as a “Balance Prior to the Current Billing” shall appear on the next bill rendered. Additionally, the entire amount owed, plus any fees that may occur, must be paid in full prior to restoration of electric service. If disconnected as a result of a past due amount on an account with an AutoPay plan, the Member shall remain ineligible until the account meets the AutoPay qualifications.

Electronic Payment (non-recurring)

The Member may request TCEC or an Authorized Agent to perform a non-recurring financial transaction through a U.S. financial institution where the Member has an account for payment of services rendered to the Member. The decision to accept a non-recurring transaction shall be solely at the discretion of TCEC.

TCEC shall credit an Electronic Payment as if it had been received at TCEC on the same business day as the request to pay electronically.

The Member shall ensure that sufficient funds are available through whatever Electronic Payment instrument is selected by the Member.

Electronic Payments returned to TCEC as invalid, insufficient funds or any other reason shall incur a charge pursuant to Insufficient Funds Check Charge.

An Electronic Payment returned to TCEC shall cause the account(s) of the Member to be deemed past due as if the payment had never been tendered.

If the Member has, during a 12 month period, had 2 or more Electronic Payments returned to TCEC by his/her/its financial institution, TCEC shall refuse to accept an Electronic Payment from the Member.

Authorized Pay Stations

TCEC may contract with an Authorized Agent to establish and maintain a network of payment sites at locations where Members can make payments using a check, credit card, debit card, or cash. Authorized Agents may charge the Member a fee for use of the service.

Pay As You Go Program

Availability

The Pay As You Go program is offered on a strictly voluntary basis upon election by any Member receiving Residential service and desiring to participate in the program. However, those Members choosing the Pay As You Go program with an existing past due balance (e.g., delinquent) will be required to remain on the Pay As You Go program until the balance is paid in full.

Application

Any new or existing Member may request to participate in the Pay As You Go program.

Security Deposit and Charges

Any Member on Pay As You Go that is subject to disconnection due to a depleted credit balance and meter cannot be remotely disconnected/reconnected may incur a trip charge. (Example, three phase Pay As You Go meter.)

A new Member requesting the Pay As You Go program will not be required to pay a security deposit.

Any accrued security deposit on an existing Member’s account at the time of entry to the Pay As You Go program will be applied to the Member’s account balance and any remainder will be used to purchase energy. The security deposit may count toward the minimum credit required to begin the service.

The Collection Charge will not be assessed to Members participating in the Pay As You Go program when service is stopped due to a lack of prepayment and then reinstated following a purchase.

Members taking Residential service who have been disconnected for non-payment and elect to reconnect under the Pay As You Go program will not be assessed a Collection Charge.

Purchasing Power

A minimum $20 credit balance shall be required to begin Pay As You Go service. If power is disconnected due to a zero balance, a minimum $20 credit balance is required to reconnect power. Any other time Members may purchase power in any amount they choose by internet, telephone, payment kiosk, or in person at the TCEC office during normal business hours.

Debit Management

Any balance remaining at the time of the application for Pay As You Go less any accrued security deposit will be paid with twenty-five percent (25%) of Member’s future purchase power payments until the remaining balance is paid in full.

A credit of $20.00 shall be required to begin Pay As You Go service. This amount cannot be included in the Debt Management.

Once Member is established on Pay As You Go, only the original balance can be transferred in the event the member changes residence.

Account Management and Billing

TCEC will monitor usage of participating Pay As You Go Members and send purchase requirement notifications when their balance reaches the credit balance of $10, unless modified by the Member. Participating Members can choose to receive purchase requirement notifications by electronic mail, text message or both and this serves as a potential delinquency notice. All notifications will be generated from an automated system.

Pay As You Go program accounts become past due immediately upon failure to maintain a credit balance. TCEC shall discontinue service for such delinquency immediately with no notice to the Member.

A bill is calculated each day in the usual manner using the applicable Residential tariff. Members will not receive a paper bill.

Provisions

  • Members are subject to disconnect on weekends, holidays, or after normal business hours.
  • Medical conditions and/or inclement weather do not postpone disconnection.
  • Energy Assistance is applied when payment is received.
  • Pledges of payment are not accepted to keep service active.

Other

Except as modified herein, all other provisions of the Residential tariffs shall apply.

Levelized Monthly Payment Plan (Residential Only)

Eligibility

The Levelized Monthly Payment (LMP) plan is available to all Residential accounts following approval of the application by TCEC.

Applications shall be available to Members at any time upon request by telephone, mail, email, website, or in person at the business office during regular business hours.

Approval

Applications shall be approved by TCEC for accounts that have:

  • Zero balance; and
  • A credit history indicating the account remained current the past 12 months, unless a new member.

Functioning

The monthly payment amount shall vary (upward or downward) as a result of variation in usage by the Member and fluctuations in wholesale power costs. The LMP plan serves to minimize large changes by averaging of billings over a rolling 12 month period.

Participation in the LMP plan shall have no effect on TCEC’s approved tariffs or other billing charges.

Actual billing shall continue to be based upon the applicable tariff and meter readings obtained to determine consumption. However, the LMP plan amount shall be identified as a separate item on the bill so the Member knows the amount to pay. The actual billing shall also be reflected on the bill as a separate item as information for the Member.

The unpaid balance (referred to as a “Balance Prior to the Current Billing”) shall appear on the bill. At such time as the LMP plan account becomes past due, the provisions of the Rules and Regulations of Service shall apply.

New Members – Less than 12 Months History

A Member who has taken service at a location for less than 12 months may be placed on the LMP plan if a satisfactory payment history has been demonstrated at a previous location. If sufficient billing history is not available, the LMP plan amount may be determined by using an estimated average based on the average usage of the previous tenant/etc.

Removal from LMP

The Member shall be removed from the LMP plan if:

  • The Member has been delinquent twice during any 12 month period;
  • The Member requests termination;
  • The final bill is issued on an account; or
  • Disconnected as a result of a past due amount on an account with an LMP plan. The unpaid balance (referred to as a “Balance Prior to the Current Billing”) shall appear on the next bill rendered. Additionally, the entire amount owed, plus any fees that may occur, must be paid in full prior to restoration of electric service. If disconnected as a result of a past due amount on an account with an LMP plan, the Member shall remain ineligible until the account meets the LMP qualifications.

Electronic Bill - Presentment and Payment

TCEC shall make an electronic bill presentment and payment means available for the Member to receive and pay for services. Use of the Electronic Bill Presentment and Payment system does not change the obligations of the Member or TCEC as described in these Rules and Regulations of Service. Agreement to use the electronic bill presentment and payment service removes the requirement for a paper bill, notices, reminders, etc.

Billing

Billing Period

Meters are read and billed approximately every 30 days. Normally, bills shall be rendered each billing month. However, other billing periods may be designated by TCEC.

Notices to the Member

TCEC shall provide the following notices to the Member:

Bill or Invoice

Bills are due on the date of billing. The bill provides the Member with the amount due for service(s) and the date at which the account becomes past due. The bill serves as the final mailed notice.

Additional Reminder

If the Member signs up for the service, TCEC will provide a reminder at least 1 business day prior to termination of service for non-payment. The Member may select the method or methods of notification from those methods available from TCEC.

Member will not receive a reminder call if they selected to be on the Do Not Call list.

Non-Receipt of Bill or Notices

The obligation of the Member to pay for service shall not be released or diminished by non-receipt of bill, invoice, notice, additional reminder, etc.

Exceptions to Notice

Notwithstanding any other section regarding termination of service, TCEC may, at any time, suspend service without notice or delay:

  • If TCEC reasonably believes that such action is necessary to correct a condition that poses a health or safety hazard to the Member, the general public, equipment or personnel of TCEC.
  • For purposes of essential repair, maintenance or testing of the equipment of TCEC.

TCEC shall make such efforts as are reasonable under the circumstances to minimize the adverse effects of the suspension of service and to inform affected Members prior to suspension of service.

Resolving Disputed Bill

In the event the Member disputes the amount of a bill for services rendered, TCEC shall promptly make a complete investigation of the matter. If the bill is correct, TCEC shall use its best efforts to explain the questioned matter to the Member. No dispute with reference to the amount of a bill excuses payment by the Member when such bill is due.

Adjustment of Bills for Meter Error

Whenever a meter is found to have an average error that is more than 2% fast (over-charging) or more than 2% slow (under-charging):

Fast Meter – Over-Charging

TCEC shall refund to the Member the over-charge based upon the corrected meter readings. The adjustment shall be from the date of the cause of the error if such can be established. If the date of the error cannot be established, the adjustment shall be one-half the time elapsed since the last meter test or 6 months whichever is least. TCEC shall not pay the Member interest on the amount of the overcharge.

Slow Meter – Under-Charging

TCEC shall charge the Member the under-charge based upon the corrected meter readings. The adjustment shall be from the date of the cause of the error, if such can be established. If the date of the error cannot be established, the adjustment shall be one-half the time elapsed since the last meter test or 6 months whichever is least. TCEC shall not charge the Member interest on the amount of undercharge.

Non-registering Meter

If a meter is found to not register or to register intermittently for any period, TCEC shall charge based on an estimate. The estimate shall be calculated by averaging the usage registered over corresponding periods. In the absence of such usage information, the estimate shall be based on calculated use of the connected load over similar periods either preceding or subsequent thereto. TCEC shall not pay or charge the Member interest on the amount of over-charge/under-charge.

Incorrect Register or Multiplier

If the Member was charged based on a reading from a meter with an incorrect register or multiplier:

  • TCEC shall refund excess amount paid by the Member (see Fast Meter above); or
  • TCEC shall bill the Member for the under-charge (see Slow Meter above).